How we work
Transparent. Collaborative. Honest. Here's our four-step process from first call to launch and beyond.
Audit & Discovery
1 week (free)
What we do
Review your store live. Analyze your Google Analytics, Shopify admin, and conversion funnel.
What you do
Share access to your store and any metrics you track. Answer basic questions about your business goals.
You receive
A recorded walkthrough showing the 3 biggest opportunities, an honest opinion on scope, and a written one-pager.
- Identify hidden conversion leaks
- Get specific recommendations (even if you don't hire us)
- No pressure — we'll tell you if we're not the right fit
Scope & Fixed Quote
3–5 days
What we do
Create a detailed written scope with deliverables, timeline, and one fixed price.
What you do
Review the scope. Ask questions. Request changes if needed.
You receive
A signed statement of work with zero hourly rates, no change-order surprises, and a clear launch date.
- Zero scope creep
- No hourly black boxes
- You know your exact ROI before we start
Build in the Open
Varies by project
What we do
Build your project in weekly sprints. Host live demos every Friday. Share a staging link for testing.
What you do
Attend weekly 30-min demos. Test on staging. Provide feedback in shared Slack channel.
You receive
Your store goes live on the agreed date. All code is documented. You own everything.
- Total transparency — you see progress every week
- Fast feedback loops (no surprises at launch)
- You can jump in anytime to see what's built
Launch & Grow
Ongoing
What we do
Ship your store live. Monitor for bugs in the first week. Discuss growth opportunities with you.
What you do
Monitor performance. Collect feedback from your team. Plan next-phase improvements.
You receive
A live, fast, conversion-optimized store. Optional: monthly retainer for continued growth.
- 30-day post-launch support included
- We can stay on as your growth partner
- Access to future Shopify features first
Communication & tools we use
Weekly Demos
Every Friday at a time that works for you. 30 minutes. See what we built this week. Ask questions live.
Shared Slack Channel
Direct line to the developer working on your project. Async-first, but available for quick questions.
Staging Environment
A live copy of your store that you can test anytime. Same as production, but safe to break.
Documentation
Code comments. Setup guides. Everything you need to maintain your store after we launch.
Time Zone Friendly
We work across US, EU, and APAC time zones. We sync async-first, sync when needed.
GitHub Access
You can see every commit, every change, every code review. Full transparency.
Process questions?
What if I don't like the direction at week 2?+
We pivot. The scope is written, but we're flexible on implementation. We want you happy. If the direction isn't right, we fix it before sinking more time.
What if you discover something unexpected during build?+
We tell you immediately. We outline three options: scope change (extends timeline), work around it (same timeline), or revisit post-launch. You decide.
Can I request changes after launch?+
Yes. Minor tweaks are covered in the 30-day post-launch support. Bigger features fall into your next phase or monthly retainer.
What happens if you find a critical bug after launch?+
We fix it. That's on us. We stand behind our work.
Can I bring in another developer to work with you?+
Absolutely. We can pair with your team or hand off code cleanly. It's your store.
Do you offer ongoing retainers after launch?+
Yes. Most clients stay on $3k–$5k/month for growth work, optimization, and new features. Optional, but we recommend it.
Get a free, no-pitch audit of your store.
In 30 minutes we'll review your store live, show you the three biggest things holding back your conversions, and tell you honestly whether we're the right fit — or who is.
No obligation. No sales deck. Just three developers looking at your store.